Under the guidance of national experts, the TQA journey will provide you with the tools to take an unprecedented look at your agency and develop processes to take your agency to the next level. You'll work through building a business plan, defining your agency success, building your dream team (and people problems), implementing agency best practices, marketing and sales, maximizing client success, working your new plan ... and more.
Agents, check with your Auto-Owners and Frankenmuth Insurance marketing reps for information on 2023 TQA registration financial assistance.
Six (6) hours of update credit (earned by one or more agency employees) are required annually to maintain your agency's TQA designation.
Send an employee to one of the TQA sessions listed on the right to satisfy this year's TQA designation update or...
Attend the 2024 Big I Michigan Convention February 19-21 at Soaring Eagle:
Click here to view a list of agencies currently holding the TQA designation.
First agency registrant: $3,500
Additional agency registrants (per person): $1,500
Individual session registration: $450
Out-of-state registrants: $5,000
Check out our TQA Frequently Asked Questions page, or contact Kim Felice, Professional Development Director at (517) 327-8025, kfelice@michagent.org.
(Runs October 17, 2023 - April 30, 2024)
Building a business plan, and E&O process and audits.
Instructor: David Carothers and Joe Sommerdyke
Reading PL reports and other financial metrics, reading carrier reports and what to look for, agency valuations, and comparing your agency to best practices.
Instructor: Mike Strakhov
Technology: Managing your AMS
Instructor: Steve Anderson
Best Practices for independent agencies , establishing who's in charge at your office, how to set up the office, delegating 101, HR dos and don'ts, managing staffing changes, attracting and retaining new staff, internship programs and more.
Instructors: Dave and Barbara Walker
Marketing for independent agencies and sales mastery. Plus commercial and personal contracts - how to read them and how to negotiate.
Instructor: Steve Anderson and Scott Kneeland
The importance of selling accounts to underwriting, and managing claims.
Instructor: Katherine Rolfe
Selling the new plan to your team and how to implement it.
Instructors: David Carothers and Frank Kinney
1141 Centennial WayLansing,MI 48917
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