Big I Michigan's, Total Quality Agency (TQA) program was
established in 1997 as a strategic initiative to enhance the value of its
member agencies. Born out of the association's strong commitment to Best
Practices, the TQA program was designed to equip agency owners with the tools
and insights needed to elevate their operations and drive growth. Initially
tailored for agency owners, the program has since expanded to include
operations, sales management, accounting, and other key roles within agencies.
One of the program's unique strengths is the camaraderie it fosters among
agency owners, who share their experiences and strategies for tackling industry
challenges. This peer-to-peer exchange is invaluable, as it brings together
individuals with the authority and dedication to implement meaningful changes
that increase agency value. To date, over 100 agencies have benefited from the
TQA program, making it a cornerstone of Big I Michigan's efforts to support its
members' success.
October 8, 2025 - Session 1 - So You Own An
Independent Agency, Now What?
Introduction
to TQA
Building
a Business Plan
Agency
Budgeting
November 13, 2025 - Session 2 - What is my Bottom Line and
How Do I Get There?
How to
read PL Reports other financial metrics
How to
read Carrier Reports and what to look for
Agency
Valuations
How do
I compare to best practices
Contracts
How to
read them
How to
Negotiate them
December 3, 2025 - Session 3 - Growing your All Star
Team
Technology
Managing
your Agency Management System
Marketing
Sales
Mastery
Commercial
Personal
January 7, 2025 - Session 4 - Putting the Bricks
Together
Best
Practices for Independent Agencies
Who is
in charge of what in your office?
How to
set up an office
Delegation
101
The
dos and don’ts of HR
How to
manage staffing changes
Attracting
New Staff
Keeping
Staff
Internship
Programs
INVEST
– Young Agent?
March 18 - Session 5 - Tricky Accounts, Setting Your
Clients Up for Success
Claims
Management
Underwriting
Errors
and Omissions
April 9 - Session 6 - Execution - So You Have Completed
TQA, Now What?
How to
implement the plan you built
Implementing
the plan you built