CIC, CISR, TQA

Certified Insurance Service Representative

CISR logoCISR’s goal is to challenge you to become one of the best. You may choose to focus on specific topics, or you may decide to go for the designation. When you successfully complete the optional examination following five of the nine courses/modules listed below, you will have earned the right to be called a Certified Insurance Service Representative. You do not need to be licensed to attend CISR courses. Course Descriptions

2021 In-Class Schedule/Registration Form

2021 Virtual Class Schedule/Registration Form

Certified Insurance Counselor

CIC logoThe CIC program has been the insurance industry’s premier proven source for practical, real-world education since 1969. To earn your CIC designation, you must attend five intensive three-day institutes and pass comprehensive essay exams which immediately follow. All institutes must be completed within a five-year period. You are then required to attend either one regular institute or a Ruble Seminar (offered to only CICs) each year thereafter.

Course Descriptions (Scroll down page to CIC Course section.)

2021 Course Agendas

2021 In-Class Schedule/Registration Form

2021 Virtual Class Schedule/Registration Form

Total Quality Agency

Total Quality Agency logoWhether you’re new to agency management, planning for perpetuation or simply trying to become extraordinary, the Total Quality Agency (TQA) series of seminars will provide you with a strategy for total quality agency management. TQA combines Best Practices with data and tools that will assist in building and growing a successful agency for the future. TQA 2021 is now in progress. If you have questions or would like to get on the wait list for 2022, please contact Caryn Bedford.

Need to Satisfy Your TQA Update?
Attend any 2021 session (excluding March Foundation sessions) to satisfy your TQA update.

Please Note

Due to Covid-19, in-class programming schedules are revised periodically and may result in cancellations, date or facility changes.   

Online Class Opportunities through National Alliance. Both instructor led and self-paced CIC and CISR classes available. Just click the blue "Delivery Method" button on the left-hand side of the page to choose your preferred class format.

*IMPORTANT: Proctor Requirement Reinstated for CIC & CISR Exam-Takers
As of February 1, 2021, The National Alliance has reinstated the requirement for a disinterested third-party proctor to monitor students taking online exams for designations including CIC and CISR. (They had relaxed the requirement due to COVID-19.) Exam takers must submit proctor information in their National Alliance profile account prior to taking the exam. There is a new “Proctor” button in the course history section for this purpose. Full details and how-to videos are available on The National Alliance website.


Need a CIC/CISR Deadline Extension? Contact National Alliance to request one: (800) 633-2165

Register Online for Any Class
Check your designation status