The Dynamics of Service course is designed to boost your ability to interact with both colleagues, clients, and the larger community. Learn all about the subtleties and dynamics of being an Account Manager and Customer Service Representative. Master how to read different personality styles and types. Grasp active listening skills and use them to identify client needs. Unsure of how to interact with difficult customers? With the Dynamics of Service, learn to diffuse and deflect a tense or awkward exchange. Additionally, gain the skills to transcend client complaints and objections, turning them into opportunities for improved relations, client buy-in, higher customer retention, and increased sales.
Topics Covered in this 7-hour course:
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