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Event Information
2014 MAIA Annual Convention
Date: February 25 — March 14, 2014
Location: Amway Grand Plaza

Monday, February 24

8:00 pm   YAC Pre-Convention Event

Tuesday, February 25


E & O Concurrent (am and pm)

8:15 – 11:15 am & 1:15 – 4:15 pm:

David Walker, AAI, LIC

E&O - Risk Management:  Meeting the Challenge of Change

Dave will focus on agency/carrier relationships, understanding agency duties, 360 view of an E&O claim, importance of documentation, data breach opportunities, social media exposures and more.  Plan to hear great illustrations!


8:15 – 11:15 am


Chris Amrhein, AAI

Bippity, Boppity, Booze

First we will stroll through the typical BOP form and show that, contrary to common opinion, “one size fits all” makes no more sense in insurance than it does in clothing. Then it’s on to the BIPs -- or Business Income Policies. A majorly overlooked coverage area even for the basic protection, we’ll be focusing on the optional coverage’s, forms and endorsements. Next on tap: it’s time to bring on the Booze (liquor liability)!  Beginning with CGL liquor exclusion, we’ll ferment the questions and issues. You’ll find the final section on standard endorsements available to eliminate/provide/modify coverage as the perfect chaser.


Jerry Rhinehart, CIC, CLU, ChFC, RHU

Nuts and Bolts of ACA

The primary goal of Jerry’s session is to discuss the primary components of

the Health Care Reform Act (Patients Protection and Affordable Care Act) and the

potential impact on individuals, employers and health insurance companies.  Attendees

will gain a workable knowledge of the primary provisions of the law and the timelines.

11:30 am – 1:00 pm     Lunch with the Secretary of State - Ruth Johnson  (45 minutes)

Buffet lunch that includes an update from Ruth Johnson, Secretary of State  and  IIABA Chair – Tom Minkler – Voice from National

1:15 – 4:15 pm

Chris Amrhein, AAI

Claims Advocate & Agent

What do you do as an agent when confronted by one of those claim scenarios where no one seems particularly happy with the outcome, particularly your insured? At those times, when your client needs an Advocate, not another adjuster! Far too often this role is filled by an attorney, yet this course will illustrate the irreplaceable value an agent brings to the table when truly trying to help your insured’s through an often difficult and emotional process. How do you sort through the coverage issues, forms language and work with your client?


Mary Eisenhart, CPCU, ARM, Are, RPLU, CIC, CPIW

All Key – Operations, Service, IT, HR, Training and More!

Mary will discuss the need for a global and planned approach to agency operations; encompassing service, IT, HR and training. All are important and vital in running an efficient and successful agency in 2014 and beyond. 

4:45 – 5:45 pm PAC Reception (by invitation only) You’re invited in by donating at the door.


6:00 – 6:30 pm Reception

Reception provides a relaxed networking opportunity with friend and associates.


Wednesday, February 26

8:15 – 10:15 am                       Industry Forum


DIFS Director – Ann Flood – Voice from Michigan;                

                                               Keynote:  Gair Maxwell


10:15 am – 3:30 pm                 Exhibit Hall w/Exhibitor’s Luncheon

Come see 100+ vendors with the latest insurance products and services while enjoying lunch and networking.


2:30 – 5:30 pm            

Legislative Update – Scott Hummel

What’s Happening? (2:30 – 4:30 pm)

Scott will give an update on key Michigan and National legislative insurance issues.  Come to hear what is happening in Lansing and in DC on your behalf, for the insurance industry, your agency and consumers.

Mary Eisenhart, CPCU, ARM, Are, RPLU, CIC, CPIW

The Plan – Build/Grow/Perpetuate (Why TQA?)

Does your agency have a viable perpetuation plan and a solid business model; operations, financial, automation, HR, training (sales, etc.), carrier relationships, etc.?  If your answer is no this session is for you!   The time is now to establish your plan.  Note:  Beginning   mid-March 2014 a new TQA Foundation/Session will start.


Chris Amrhein, AAI

Street Level Ethic’s

“Street Level Ethics” takes a different approach, originally developed for the American Institute for CPCU.  The main objective is to lead the participants to start “wading into the pool” of what constitutes an ethical dilemma. Realistic case studies are included for analysis.


5:45 – 6:45 pm Conferment Reception

Join us as we honor those who have earned CIC, CISR, CRM, UACIC and UACRM distinctions!  We will also recognize college students for their achievements through MAIA, MI Future and other industry sponsored scholarships.

7:00 pm            Hospitality Suites

Hospitality Suites; fun Convention finale!

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