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Event Information
GDS13 CISR Dynamics of Service
Date: May 21, 2013
Location: University Center - Gaylord

Dynamics of Service

 

In a competitive marketplace, an agency’s or company's most important asset is...its people. Give your personnel the tools they need to succeed!

Dynamics of Service is consistently one of our highest-rated programs. Participants repeatedly tell us how this one-day course transformed their lives immediately when back on the job. And how much FUN it was to attend.

Difficult personalities are one of the realities of doing business. Dynamics of Service helps overcome the annoyance you feel during these encounters – by learning behavioral styles and effective ways to communicate. You can learn a process that leads to satisfied and loyal customer relationships – which in turn leads to greater retention rates.

The success of Dynamics of Service is a direct result of an energetic and knowledgeable faculty. These instructors have lived and practiced what they teach; they know what works in the “real world.”

When you attend Dynamics of Service, you will:

·         Improve your people skills dramatically.

·         Tune up your professional competence.

·         Acquire a wealth of tools and techniques for dealing with customers effectively.

All these skills serve to make an employee more valuable, more productive, and more satisfied on the job.


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