Remote workers are becoming more common in the insurance industry. Innovations in digital communications have prompted widespread use of highly trained experts who, under traditional, on-premises work regimes, would be unavailable outside specific geographic boundaries. Employing remote staff enables an agency to extensively expand its access to talent.
These innovations also give employers the opportunity to offer flexible work arrangements—a major factor in attracting and retaining top talent. Combined with collaborative software, secure and remote connectivity permits out-of-office and extra-regional employees to interface as if they are in the same workspace. Through video conferencing and sharing desktop software, teams based thousands of miles apart can work seamlessly together.
But if your member agencies are interested in the benefits of employing specialized workers based out of their own homes, they might be struggling to implement the practice. The Agents Council for Technology offers a guide to remote work best practices that clearly defines the differences between as-needed, flexible arrangements and full remote workers.
Keep in mind: Best practices are not just about the remote worker. On-premises employees and management need to follow the guidelines, as well, such as avoiding micromanaging, remembering to include remote workers in staff meetings, plans and decisions; and making goals and expectations clear from the beginning.
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